We are here for you

In the event of a fault, quick action and good availability are essential. Our support team will be happy to deal with your problems and is available from Monday to Thursday from 08:00 - 18:00 and Friday from 08:00 - 12:00.

Support

You have the following options for accessing information on operating the
personnel cloud:

Updates

Personalwolke is constantly being expanded with new features and improvements. Find out more about the individual updates here.

Feedback

Your feedback is important to us! If you have any suggestions or ideas for improving one of our Personalwolke modules, we look forward to receiving your feedback: Get in touch. At the end of the day, we develop software that should be of great benefit to our users, so your feedback is important! We are proud of our active user community, which has repeatedly provided great suggestions that have made our software one of the leaders in the field of time management, project time and travel expense accounting!

Tutorials

In our YouTube tutorials, various functions of the personnel cloud are explained step-by-step and presented visually.

Customizing

For Personalwolke customers, we offer the option of customizing configurations based on our standard software. If you need further evaluations or have special requirements, we will be happy to help you. Contact us

FAQ

Click here for our FAQs.

Online manual

Our online manual contains detailed documentation and all information about our Personalwolke modules.

Bugs

Our Personalwolke modules are tested intensively before every update! The code changes are validated by automated test cases. If you still have a question about the operation of a Personalwolke module, please contact us via the service desk or by email at personalwolke@workflow.at.

Our support process at a glance

Error/problem

Step 1

Step 2

Message

to +43 (1) 718 88 42 33
on support@personalwolke.at
Support request via the service desk

Ticket creation

Step 3

Step 4

First inspection

The average time until the first inspection is one working day.

The error/problem can often already be rectified in this step.

Rating of the ticket according to urgency

Blocker
Critical
Major
Minor

Step 5

Step 6

Forwarding

of the ticket within the consulting department
of the created bug ticket to the development

Processing the ticket

Step 7

Step 8

Completion of the ticket

the problem has been fixed
Feedback to the customer